Your conversation stays private
Ask Enrique is a direct question-and-answer service from Enrique Pelayo Jr, NMLS #131435, through Mortgage Lending Group LLC, CL-1157983. It is separate from the mortgage application process.
Messages and recordings
You can type a question or record up to one minute of audio or video. Nothing is recorded until you start recording and grant browser permission. Preview or discard before sending. Messages and recordings are stored with application-level encryption and are available to you and the authorized advisor through this service.
Email-code access
No account is needed to send a first question. Your initial browser session lasts up to eight hours. Verify your email inside the conversation before leaving so you can reopen it later. A new device or an expired or locked session requires a one-time code sent to that verified address. A forwarded return link alone does not open your messages. Use “Lock conversation” when you finish on a shared device.
Email verification proves access to an email address, not legal identity. Borrower identification and permission to discuss an existing loan are handled separately. For an older conversation without a verified email, the original access link can be used to verify an address before reopening. Contact Enrique if you cannot recover access.
Conversation access expires after 90 days. This is not automatic record deletion. No new deletion policy has been applied to existing recordings; contact Enrique about access or retention questions.
Personal replies and clear plans
Automatic AI transcription and recap generation are off for this service. Enrique can write a labeled transcript or a short recap when useful. He reviews a plan before sharing it, and you can agree or request changes. Every revised plan requires fresh agreement. A plan does not authorize credit, lock a rate, approve a loan or replace required disclosures and signatures.
Live Connect
When Enrique marks himself available, visitors can verify their email, provide their name and reason for calling, and connect using their own phone service. Each fresh verification permits one call request within ten minutes. The website sends the request details to Enrique before showing the call button. He decides whether to answer. Phone calls are not recorded or transcribed by this website. Ordinary phone-service charges may apply.
When Daily is connected, you can request an audio or video call inside this website. Enrique must accept before the server creates a private room for two participants. Each participant receives access limited to that room and its 30-minute lifetime. Daily processes the live media and technical connection information; your submitted email and question are not sent to Daily. Live Daily calls are not recorded or transcribed. You can leave the call at any time. An existing video meeting link can also be connected and shown after verification when Enrique is available. The external meeting provider controls admission and privacy; this website does not record those meetings. Custom browser-based live video remains unavailable until a relay service is configured. If enabled, both participants must explicitly consent to the session’s audio recording, and Enrique must accept the request. Live video itself is not saved. Otherwise, you can leave a message or schedule a conversation.
Email updates
Verification codes and optional reply notifications use Resend, the website’s existing email service. Reply alerts contain a return link, not transcripts or financial details. Turning notifications off does not remove the verified address needed for future access.
What to keep out of messages
Do not include Social Security numbers, account numbers, passwords, credit reports or financial documents. Use the designated secure application process for those materials. The inbox is not continuously monitored and does not promise an immediate response.
Questions? Call (206) 861-5626. See the website privacy policy.